Warranty & Return Policy
The SailTimer™ product line of innovative navigation technology has evolved for over a decade, with innovative capabilities that have led the industry. Our goal is to make THE best products, with better functions for sailors at lower prices. Setting new standards. The product family has included The Sailing GPS™, the SailTimer™ tacking app on iOS, the SailTimer Wind Gauge™ on Android, SailTimer for Windows, SailTimer for Google Maps, the SailTimer Air Link™, and the wireless SailTimer Wind Instrument RB™.
We are sailors too. We put just as much craftsmanship into our software and electronics as when building the wooden dinghy above by hand.
Attention to detail… You don’t want to take any shortcuts when you will be at the mercy of the elements. The products we manufacture have the best possible quality, and are built to last. We take pride in making something durable and innovative, and we stand behind it. Your success is our success.
No-Questions-Asked Return Policy: If you are not 100% satisfied with your purchase or pre-order of the Wind Instrument RB or Air Link, just return the unit in original condition or cancel a pre-order within 14 days for a full refund. (Within 14 days of the product being received or the original pre-order, whichever is earliest.) There is no restocking fee. For cancelling pre-orders, we order parts and incur manufacturing, equipment and labor costs based on your order. So beyond 14 days, like many retailers, we offer a full store credit, exchange or gift certificate.
Warranty in plain language: We guarantee that your Wind Instrument RB or Air Link is free from defects in manufacturing and assembly for two years from when you receive it. For something with moving parts that generates its own renewable power outside in a range of weather conditions while keeping electronics safe and waterproof, that is pretty impressive. For earlier models, as shown on the box there was a one-year warranty.
If any such defect is found, please email Customer Service at the Contact link below. We will verify the problem and provide a replacement part, or a shipping address so that you can exchange your unit for a replacement. In no case shall SailTimer Inc. be liable for more than the original purchase price of the product. These terms may change without notice.
Battery care and solar charging is out of our control as the manufacturer, so batteries are not covered by warranty. But you can monitor battery levels proactively using the battery gauge in the API.
The Wind Instrument contains a digital compass for wind direction. It cannot be magnetized, although other metal parts in the Wind Instrument could be. This is generally not an issue with the Wind Instrument RB. The digital compass is an amazingly sensitive micro-sensor, and gives the most accurate wind direction when kept away from magnets, speakers, electric motors and other magnetic fields. The casing on the battery in the tail is steel, so should be kept at least 3 cm away from loose wind cups (which have a magnet in the flange) and from the magnet in the blue cap for the off-switch. The company has no control over this, so magnetization issues are not within the scope of the warranty. Although most of the time there is no problem, there have been occasional reports that putting the Wind Instrument in a carry-on bag and sending it through an X-ray at airport security may stop the digital compass from working correctly. That can be repaired at the factory, but is not covered by warranty since it is avoidable by shipping in luggage or by courier. However, if small adjustments are needed, a simple solution is to use the Compass Quadrant Adjustment in the API to fine-tune directions in the digital compass.
The thinner Wind Instrument design introduced in 2016 has a blue cap on the tail that is used to trigger the off-switch. That allows you to put the Wind Instrument in storage for the winter. It still functions in temperatures below freezing, but the resin on the tail may be affected. For many years of happy operation, we recommend storing the Wind Instrument above freezing in the winter. Effects of freezing temperatures are avoidable, so are not part of the warranty. The tail has intentionally been designed to be as thin and light as possible.
Sawing, cutting, or otherwise opening the case, hardware or electronics in the SailTimer Wind Instrument, the SailTimer Air Link or other SailTimer products voids the warranty and warranty service. We may not be able to diagnose any problems if a customer alters or cuts open the product, or damages the delicate electronics when doing so (e.g., from force, improper effects on firmware, or electro-static discharge). Please simply use the customer service email to discuss any technical support or warranty service.
Your wind cups are designed to be maintenance-free. If the bearing wears and starts to make a noise from prolonged high winds, this is covered under warranty. Replacements for broken wind cups can be ordered on the Accessories page.
The wind direction arrow has a pointer rod with a brass nose cone. The brass will weather out in the elements, but can be brought back to a beautiful shine with brass polish if desired. The pointer rod is anodized rigid aluminum, and may gradually get a copper-colored patina from the sun’s effects over time. This is a badge of honor that is aesthetically appealing. The structural integrity is not affected, so this is not a warranty issue.
The electronics in the Air Link are designed to be sealed so they are durable and waterproof. The only metal parts exposed are in the green wiring connector terminals. However, if you need the Mini-Server to be submersible, you would want to caulk over the seams and openings on the green wiring terminals. How you do that is out of our control though, so the Air Link is not guaranteed against water damage — although obviously we tried to protect it as much as possible by sealing it in solid plastic.